Terms and Conditions below form the basis of the contractual relationship between Meet Bosnia and its clients. It is very important that our clients understand and accept these Terms and Conditions.
We offer daily tours and excursions in Bosnia and Herzegovina, Balkan tours, Accommodation, Programs and packages for Bosnia and Herzegovina and Balkans, transfers, activities.
1. Following items are included in our tour rate:
A. Rate of tours
Tours prices are per person, per tour. Children from 0 to 7 year are Free of charge. Children from 7 to 12 years old are 50% of tour price. Children above 12 years are considered as adults.
B. Entrance fees
Entrance fees are not included in tour rates.
C. Private car / van Transfers
Our tours can be private or group tours, depending on clients’ needs and wishes. The stated prices are for groups. Prices for private tours can be negotiated directly with clients.
D. Service Charge & Government Taxes
Our tour rate has included the service charge and all government taxes already.
E. Luggage Transfers between airports and hotels
Airport transfers include luggage transportation.
2. Following items are not included in our tour Packages:
A. Visa Fees.
B. Gratuities, Tips to guides or drivers.
C. Single Room Supplement.
D. Expense for extra staying
E. Meals not specified in the itinerary.
F. Any personal charges such as excess baggage, phone bills, postage, laundry or drinks.
G. Charges arising from deviation.
Once you agree on the itinerary and other details of the tour package, we are going to send you the Booking Confirmation Form. Once it is filled out and sent back to us, we will confirm your service within one working day.
Deposit and Payment:
A deposit of 30% of the total tour cost per person is required at the time of confirmation of reservation. Please pay the final payment 30 days prior to departure. We are also open to other agreements if it works for both sides.
Besides payment by bank transfer, we also have other two payment methods.
A. Pay by PayPal
Payment by this method can be received immediately. Please note that it is subject to a service fee and it is not covered by Meet Bosnia. If you accept this method of payment, we will have PayPal send you an invoice. You can settle the payment easily. The payment by PayPal is done in USD.
B. Pay by Cash.
You can pay by cash in our office.
In case of amendments and changes, the customer should notify Meet Bosnia 10 days prior to the confirmed tour. Meet Bosnia will not be held responsible for the consequences caused by late notice or any change made by the customer, for example, the non-confirmation of hotel for late alteration of itinerary. Meet Bosnia reserves the right to modify the itinerary of the tour if necessary. In this event, any increase or reduction of the tour cost will be calculated and charged/refunded accordingly. If the tour is to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.
We would deeply regret your decision to cancel your reservation, however we realize that there are always reasons that may cause this.
When you decide to cancel your reservation, we demand that you send us a written notice of cancellation by email.
We don’t charge cancelation for daily tours and excursions.
For individual tours
Clients joining individual tours can receive 50% of the full payment if they cancel the tour 48 hours prior to the beginning of the tour.
For packages with accommodation:
30-15 days prior to departure: 30% of the full payment ( If the amount is less than $200/per person, the final cancellation fee will be $200/per person )
14-3 days prior to departure: 50% of the full payment ( If the amount is less than $200/per person, the final cancellation fee will be $200/per person )
100% of tour fare will be charged as penalty for any cancellation made within 48 hours prior to departure or no show on the departure date. When a traveler cannot complete the tour for any reason, unused portion of the tour is nonrefundable.
Meet Bosnia shall provide a comprehensive service with regards to the said leisure and business trips. Meet Bosnia shall in particular provide: accommodation according to promised standard, program, guide, transport and other services specified in the obligatory purchase/booking order, depending on availability to the client of Meet Bosnia.
As a tour operator, Meet Bosnia is involved in booking a hotel and transportation for you. As Meet Bosnia does not act as an agent for these service suppliers, it shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers or any other party not directly owned or controlled by Meet Bosnia.
In the case of non-provided service (non-effectuated transfer, non-effectuated city tour) due to the negligence of Meet Bosnia, Meet Bosnia is obligated to compensate the service to the client.
Meet Bosnia shall however not be held responsible for any damage in clients’ perception whatsoever arising from any alteration or cancellation.
In case of Changes/Alterations from the customer: Meet Bosnia must be notified in time of any changes including routes, itineraries, arrival date, the number of people traveling and other arrangements regarding the confirmed tour. Meet Bosnia will not be held responsible for any delayed notice and penalty will be requested if there is any loss.
In case of cancellation, the customer shall inform Meet Bosnia in time to avoid any losses. Otherwise the cancellation penalty will be required as stipulated above.
Meet Bosnia reserves the right to adjust its tour rate in the event of the expected currency devaluation and the increase of cost, including the increase in hotel rate, entrance fees or fuel surcharge. But if Meet Bosnia has received the full payment already, it will cover all losses and not charge you more for the cost increase.
For the smooth operation of the tour, Meet Bosnia reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary or to cancel a tour at any time whenever it turns out to be necessary.
Meet Bosnia will not be held responsible for any loss resulted from the factors not controlled by the company, for example, climate conditions, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, terrorist activities.
The customer will take all risks or losses arising from any unauthorized extra services beyond our confirmed itinerary that the client partakes in with the local agent, local guide or the driver. Meet Bosnia will do its best to help the customer get out of the difficulties including those regarding compensation if any damages or losses occur.
In accordance with the law on Tourism, the employees of the Agency are obliged to offer the passenger ie. Notify him that he can pay a travel insurance package consisting of: voluntary health insurance during the stay abroad, accident insurance, baggage insurance and travel cancelation insurance.
The tour often includes some activities which require that clients pay attention to their belongings. All activities are undertaken at the client’s risk. Meet Bosnia, its guides and local agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care. Meet Bosnia is not responsible for the loss of any customer’s personal property due to his or her negligence.
Meet Bosnia reserves the right to take photographs or videos of any of its trips, and to use any such photographic or film recordings for promotional and/or commercial purposes.
Meet Bosnia reserves the right to modify or adjust the abovementioned terms and conditions in whole, or in part at any time with or without notice.
Complaints & Claims
If you feel unsatisfied with any service Meet Bosnia has provided, you can inform your guide or you can inform our company directly by phone or email. We will try our best to meet your reasonable request at any time.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Meet Bosnia will not be liable for any claims made later than 15 days after the completion of your tour. Meet Bosnia will look into the case and give reasonable and fair refund if it is justified.
Passports and Visas:
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Please make sure that you have got your valid passport and visa 30 days before your entry to Bosnia and Herzegovina. We can send you a free official invitation to assist you to obtain your visa after the reservation deposit is received.
To ensure the smooth operation of the tour, good health is very important. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Please consult with your physician regarding your wellness and ability to travel long distance. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.
Meet Bosnia reserves the right to exclude clients who are physically or mentally unfit to undertake long trips.
Meet Bosnia is Travel agent located in Sarajevo, specialized in tours in Bosnia and Herzegovina and Balkan region. Years of experience is behind us and lots of satisfied customers, what is reason to continue in doing thing we love.